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Arran Community & Voluntary Service

Community Link Worker

Funding for this post is expected to extend to 2020

Located in mainland North Ayrshire

Salary £ 23,075 – 25,158


The Community links worker programme is delivered in partnership with GP Practices and the 3rd sector to support people to live well through strengthening connections between community resources and primary care.

We are looking to recruit to the post of Community Link Worker who will work in GP practices, as part of the practice team and will provide 1:1 person-centred support to people, to enable them to identify personal outcomes and priorities for their health and well-being and link them to local and national support services and activities. You must have experience of working with people who are experiencing complex social and emotional circumstances, a strong understanding of the challenges faced by people living in areas of deprivation in relation to living well, and extensive effective interpersonal skills in working with people on a 1:1 basis and with organisations.


Arran Community and Voluntary Service in partnership with The Ayrshire Community Trust form the Third Sector Interface. As the TSI we work closely with North Ayrshire Health and Social Care Partnership to deliver the Community Link Worker programme in North Ayrshire.

Tasks and Responsibilities

· Provide through good conversations, a specialist and professional service to people in contact with a GP practice team, who may be experiencing complex social circumstances and build non dependant relationships and trust with them

· Enable people to identify personal outcomes and priorities to improve their health and well-being, to overcome any barriers to addressing these and where appropriate, to link people to relevant local and national support services and activities.

· In enabling people to overcome their barriers this may require behaviour change discussions, working with individuals to improve their confidence so they access community supports e.g. active outreach going with the individual to community cafes or clubs and brief intervention approaches e.g. alcohol brief intervention and WEMWEBs

· Implement effective pathways for accessing the Community Link Worker service to ensure people face minimal barriers and are offered a 1:1 appointment within an appropriate timescale.

· Build excellent working relationships and develop effective pathways to a range of service providers within the statutory/public and 3rd sector to ensure people are able to be supported to negotiate complex pathways.

· Develop and maintain knowledge of other local and national service providers, sharing this information with practice staff and other colleagues. Promote and maintain local, public and professional directory of services and groups.

· To work as part of the ACVS team, involving additional duties as and when required to support colleagues.

· To practice & promote an equitable, accessible and non-discriminatory approach to work at all times.

· To represent TSI in relevant networks and partnerships and promote TSI role, work and priorities.

· Develop excellent working relationships with all staff within the GP practice to become a key member of the practice team ensuring that the service takes account of the individual demographics and circumstances of the GP practice.

· Attend regular practice team meetings to discuss and negotiate caseloads, issues of concern and gaps in services and/or activities. Attend Locality Planning Forums, GP Practice, Multi-disciplinary team and regular peer support meetings to enhance knowledge and skills.

· Provide holistic needs assessment to inform appropriate signposting for people who have cancer or other long term conditions which require specialist support.

· Provide appropriate feedback to GP practice, 3rd sector organisation and other stakeholders on the challenges and achievements of the service.

· Enable and support the GP practice team to build understanding and implementation of community orientated approaches to best support their patients.

· Maintain accurate and consistent records on each client through a quality assured case management system and the GP practice system. This will include recording an agreed minimum core data set required for ongoing monitoring and evaluation of the national Link Worker programme.

· Work closely with monitoring and evaluation colleagues to ensure local data is effectively used for ongoing monitoring and evaluation of the national Link Worker programme.

· Develop and deliver reports in an agreed timeously manner to enable evaluation and further learning.

Undertake any other duties as deemed appropriate by line manager. In order to be able to effectively support people facing complex problems, the post holder will be required to demonstrate a high degree of flexibility and commitment to meeting individual needs.

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