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Scottish Charity No: SC004057

ARRAN COMMUNITY AND VOLUNTARY SERVICE IS OPEN UNTIL INFORMED OTHERWISE, ALTHOUGH THE DOORS MAY BE CLOSED TO THE PUBLIC PLEASE CALL US ON 01770 600 611 OR EMAIL ON INFO@ARRANCVS.ORG.UK FOR OUR SERVICES.

We are all well-aware that COVID-19 (Coronavirus) will have a huge impact on our day-to-day lives over the coming weeks and possibly months.  Arran CVS’s priority is ensuring the health, safety and wellbeing of the people we support, our staff, volunteers and wider community.

 

With this in mind, we wanted to give you an update on what changes you can expect to see from us over the coming days and weeks.  Following the Government advice, the Arran CVS Team are now in the process of implementing home working for all staff.

 

From today our offices will be closed for any face to face contact but will be operational by telephone and email as normal.  We have been putting contingency plans in place to ensure that we can continue to deliver a reduced level of service as safely and flexibly as possible when you need it most.  Therefore you can telephone the office on 01770 600611, or email: info@arrancvs.org.uk  All requests will be considered and supported where applicable.  Office services may be limited and reviewed on a case by case basis.

 

This measure is to protect both our customers and our staff and volunteers, by minimising travel and potential crowded places.  You will notice some changes, the main changes are:

  • The phone service will be manned from 9am to 3pm, Monday to Friday as previous opening hours.  All calls will initially be diverted to a member of our Team or Voicemail.  Our team will check our Voicemail inbox regularly, so you should hear back from us within a few hours of your call.

  • We also encourage you to use the generic email address to communicate – info@arrancvs.org.uk – staff will be manning this and will ensure your request is sent to appropriate personnel.

  • We will conduct support where necessary via telephone, text or email.

  • We are following all official government advice and we will continue to update you accordingly.

  • Keep an eye on our Arran CVS Facebook page which we will be updating regularly with information and guidance.

  • There may be skeleton staff in the office but the door will be locked.

  • Hearing aid batteries can be posted to anyone requiring them.

 

Also please note that the lunch clubs in both Brodick and Lamlash as well as the Umbrella Group have all been cancelled until further notice.

 

Any questions please don’t hesitate to get in touch via the methods above.  And apologies if you receive this more than once.

 

Updates on the Covid-19 situation from Scottish Council for Voluntary Organisations (SCVO) can be found here:

https://scvo.org.uk/support/covid-19

 

 

Take care and stay safe.